About Care Services Australia
Your Plan, Your Way, Our Support
Care Services Australia is a national community services organisation that is an approved provider of Home Care Package services and a registered provider of the National Disability Insurance Scheme (NDIS). Care Services Australia supports individuals to live independently at home and actively participate in the community. At Care Services Australia, we understand that no place is like home.
9
Years of working
experience
26
+
We speak your language
Our service managers and support workers are fluent in atleast 26 languages as we employ and train our workforce to be culturally skilled to offer support in your preferred
language.
26
+
We understand your culture
Our service managers and support workers are culturally diverse to support your personalised goals to deliver the best services with integrity and respect.
Our Mission
Care Services Australia is committed to provide care services that meet the needs of each individual client. Thus, our aim is to address the gaps in the service provision and promote services in a culturally appropriate manner via our competent staff.
Our Vision
Care Services Australia’s vision is to create a resilient and empowered community to support our clients to live a quality life with choice and control.
Our Values
Empowerment
Reliability
Dignity
Respect
Trust
Integrity
What makes us
different?
Culture of Inclusion
We believe in concepts that promote dignity and respect, identity, culture and diversity, cultural safety,choice,dignity of risk, information, andpersonal privacy of our clients.
Range of Services
We offer a vast range of services to suit clients’ needs, goals, and preferences from health care to home maintenance, to help them live safely and independently at home.
Personalise Care
Care Services Australia will design a personalised care plan that includes the services that the client needs most & will be delivered by a compassion and
competent local support worker.
Experienced & Caring Staff
Our support workers are
experienced, skilled, and qualified in areas of NDIS, disability services and Aged Care services. Our trained staff are equipped to deliver quality care for clients.
Diversity & Cultural Awareness
Our workforce is trained to be
culturally competent, covering life stages to enable staff to give care to the culturally and linguistically diverse (CALD) communities
Advice and Support
Our workforce is trained to be
culturally competent, covering life stages to enable staff to give care to the culturally and linguistically diverse (CALD) communities
Feedbacks & Complaints
We have feedback & complaints management function, we regularly seek input and feedback from clients, carers, and other stakeholders about our services, that provide us with the opportunity to address feedback and the right continuance plan. A flexible approach as well as our 24/7 support enable clients to receive the advice they need.
Multi-Lingual Staff
At Care Services Australia we are deeply passionate about aiding local culturally and linguistically diverse (CALD) communities and diasporas by addressing language barriers to provide access to services. We can provide support to clients in the language they need, either through our multi-lingual staff or through the Translating and Interpreting Service (TIS).
Our Caring Staff
We invest in our people and employ skilled and qualified support professionals. We offer regular professional development training and equip them to deliver the quality of care you deserve.
Care Services Australia employ and train our workforce to be culturally aware which enables them to deliver your supports while respecting your language and cultural preferences.
Our Mission
Care Services Australia is committed to provide care services that meet the needs of each individual client. Thus, our aim is to address the gaps in the service provision and promote services in a culturally appropriate manner via our competent staff.
Our Vision
Care Services Australia’s vision is to create a resilient and empowered community to support our clients to live a quality life with choice and control.
Our Values
Empowerment
Reliability
Dignity
Respect
Trust
Integrity
What are people saying about us?
We believe the words of our satisfied residents and family members paint the most honest picture of what Care Services Australia is truly about.
We’re here
to help
The original philosophy of our Communities still stands after six decades. Our family continues to operate under its founding principles and strives to serve our seniors with respect, dignity, and compassion–our family serving yours.