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What is Support at Home?
At Care Services Australia, we understand that staying in your own home is important for comfort, dignity, and wellbeing. Support at Home is a government-funded program designed to help older Australians to access the right care and support.
The Support at Home program replaces the existing Home Care Packages and Commonwealth Home Support Program, bringing everything together into one simple, easy-to-navigate system. It helps older Australians and their families access the right care and support, exactly when they need it.
At Care Services Australia, we guide you through every step — from understanding eligibility to creating a personalised care plan that supports your lifestyle, health, and independence.
Learn more about the Support at Home program.
Who is eligible?
You may be eligible for Support at Home if you meet the following criteria:
1 ) Age:
2 ) Residency:
3 ) Living Situation:
What is Support at Home?
To access a Support at Home package, you’ll first need to complete an assessment to determine your eligibility and care needs.
If you haven’t been assessed yet, you or your nominated representative can contact My Aged Care on 1800 200 422 to register and begin the process.
You can also apply for an aged care assessment online through My Aged Care — click here to start your application.
Or, if you’d like some help, you can contact one of our friendly team members on 1300 455 322, and we’ll be happy to assist you with your application.
Under the Support at Home program, there are eight ongoing funding classification levels designed to match the level of support each older Australian requires. There is available funding classification from Level 1 (basic support) to Level 8 (highest support).
| Level | Quarterly Budget | Annual Amount |
|---|---|---|
1 | $2,682.75 | $10,731.00 |
2 | $4,008.61 | $16,034.45 |
3 | $5,491.43 | $21,965.70 |
4 | $7,424.10 | $29,696.40 |
5 | $9,924.35 | $39,697.40 |
6 | $12,028.58 | $48,114.30 |
7 | $14,537.04 | $58,148.15 |
8 | $19,526.59 | $78,106.35 |
Transition from Home Care Packages
If you are currently receiving a Home Care Package (HCP), you will automatically transition to Support at Home. This means:
With Support at Home, your funding is tailored to your individual care needs, giving you flexibility, security, and peace of mind while staying independent in your home.
Learn about the Classification and Budget for Support at Home
Short Term Classification
In addition to your ongoing Support at Home funding, you may be eligible for short-term funding to help you stay safe, independent, and supported at home. These options are assessed and approved through My Aged Care.
Will I have to contribute?
Under the Support at Home program, some services may require a contribution, while other services will be free of charge. Any contributions are calculated based on your income, assets, and the type and number of services you receive.
| SAH at Home Contributions | Clinical Care (100% government funded) | Independence | Everyday Living |
|---|---|---|---|
Full Pensioner | 0% | 5% | 17.5% |
Part Pensioner | 0% | Between 5% and 50% depending on income and assets | Between 17.5% and 80% depending on income and assets |
Self-funded retiree | 0% | 50% | 80% |
Use the Support at Home fee estimator provided by MyAged Care to understand what your contribution may be: Support at Home fee estimator
At Care Services Australia, we believe that financial circumstances should never be a barrier to receiving quality care and support. If you’re experiencing financial difficulty, you may be eligible for financial hardship assistance through the Australian Government’s Support at Home program.
How to Apply?
If you’re experiencing financial hardship, Care Services Australia can support you every step of the way. Our team can help you navigate the process and ensure your application is submitted correctly.
Here’s how we can assist:
For more information, including eligibility criteria and detailed guidance on applying, please visit My Aged Care – Financial hardship assistance.
At Care Services Australia, we offer a range of services under the Support at Home Program to help older Australians live independently, safely, and comfortably in their own homes. Services are grouped into three key categories to ensure the right care for your needs:
Clinical Support services include:
Independence services include:
Everyday Living services include:
For a full list of in-scope and out-of-scope services, visit the Support at Home service list.
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